Fees and Conditions
Appointments:
We can offer face to face, telephone and email support. Sessions can be arranged from 9am to 8pm Monday to Friday. We also offer limited Saturday morning appointments. Appointments can be hosted at our office in Sheung Wan, at your childs school, or we may be able to offer a home visit if the need requires it.
Sessions last for 60 minutes or 1 hour and 20 minutes. We can schedule appointments for you on either a weekly or bi -weekly basis. Your counsellor will collaborate with you to identify what level of support you require. Above all we will endeavour to be flexible to your needs.
On occasion you may find that you need increasing support, we can be available to support you either by telephone or email during such times. This will be offered free of charge if the contact is less than 10 minutes and infrequent. If support is in excess of this, which it can be during a crisis, your time will be charged to you at your next session.
As a generic counselling service, our primary responsibility is to ensure a standard of care for the client that provides assessment, therapy and access to appropriate specialist services when needed. Our practioners are trained and experienced in a broad and in depth range of traditional therapies to third wave approaches. We can offer person centered therapy, Cognitive approaches which include CBT, Solution Focused Therapy, Mindfulness and Acceptance and Commitment Therapy and Inter Cultural Training.
Fees:
Our individual and family sessions are offered on a sliding fee scale. We recognise counselling and psychology services can be unaffordable especially if needed longer term. Please contact us for more information on our flexible fee structure which is based on client need and ability to pay.
Our Commitment to you:
We will ensure that we provide you with reliable, ethical, confidential and non judgmental support. Information that you share with your counsellor either verbally or in writing will be treated with the strictest confidence. For any information we agree may be shared with a third party, you will need to give permission in writing for us to do this.
In adhering to strict codes of conduct with regard to confidentiality, we are unable to withhold information from the relevant agencies if we have child protection concerns and if we have serious concerns about a young person or adult being a serious danger to themselves or to other persons.
We are mental health practitioners who will work in partnership with you to help you achieve your goals and desired outcomes from therapy. At Phoenix we believe that a successful helping relationship can be achieved when counsellor and client work together in a committed and focussed manner.
